FAQs

I charge a flat rate and hourly for cleaning to ensure transparency and consistency for my clients. Bigger jobs tend to be flat-rate instead of hourly.

Yes, I periodically review and adjust my rates to reflect factors such as increased costs, demand, and the value of the services provided. Clients are notified in advance of any changes.

Payment is due at the time of service. If you are paying by credit/debit card and it's declined for any reason, I'll reach out to let you know. We'll need to resolve it within 2 business days so everything stays on track.

I offer multiple convenient payment options for your cleaning services. You can pay directly on my website using Stripe, which accepts all major credit and debit cards. Additionally, I accept Zelle for direct bank transfers, and cash payments are welcome.

Tipping is never expected but always appreciated. My priority is providing exceptional services, and any gratuity is entirely up to you based on your satisfaction with the work.

I understand that life happens and emergencies can come up. If you need to skip a cleaning, I'm happy to work with you to reschedule. Please let me know as soon as possible so we can find a time that works.

My cleaning services require a minimum of 3 hours per visit to ensure quality results, with a maximum of 9 hours per day to accommodate larger tasks. Let me know your needs, and I'll customize the perfect schedule and price for you!

I can usually arrive at the exact time scheduled, but due to the nature of my business, my arrival time may vary by up to +/- 1 hour. For example, if your cleaning is scheduled for 9 AM, I may arrive between 8 AM and 10 AM. I'll keep you updated if there are any significant delays.

Absolutely! I understand that every home is different, and I'm happy to customize the cleaning tasks to suit your specific needs. Whether it's focusing on certain areas, adding special tasks, or adjusting the frequency of services, I work with you to ensure the cleaning meets your expectations. Just let me know what you'd like, and I can tailor the services accordingly.

I kindly ask that you please notify me at least 24 hours in advance if you need to cancel or reschedule your cleaning service. I do not charge for cancelations or rescheduling.

Yes. I, as the owner, will be your primary cleaner and handle most of the cleanings personally. In the event of illness, vacation, or unforeseen circumstances, I can reschedule your appointment or cancel. I'll always communicate these changes as early as possible and work with you to find the best solution. I usually work solo, but I have a few trusted people who can help with larger jobs when needed.

You don't need to be home during the cleaning unless you prefer to be. Many clients provide access through a key, keypad code, or other arrangements. If you won't be home during the cleaning, please inform me of any special circumstances, such as unsecured pets or alarm systems so that I can plan accordingly.

I'll reach out ahead of time to discuss options. I can either adjust the schedule to a nearby date or skip the cleaning for that week, depending on your preference.

You don't need to provide any equipment or cleaning supplies for your service. I bring everything necessary to complete the job to the highest standard. Just sit back and relax while I take care of the rest!

Yes, I'm happy to use your cleaning supplies in your home. Please let me know the location of each item and which products you'd prefer for different areas. Whether it's to accommodate allergies or simply because you prefer a particular brand, I'm flexible and want to ensure you're completely satisfied.

Absolutely! I use pet- and kid-friendly cleaning supplies, so your little ones or not- are safe. I stick to non-toxic, eco-friendly products that get the job done without harsh chemicals. Do you have special requests? Just say the word, and I'll make it work!

Please note that I cannot provide cleaning services if your home has any of the following: insect or rodent infestations, blood or bodily fluids, animal waste or litter boxes, or contagious illness. I can only clean areas accessible by an extension duster and/or 2-step ladder.
Additionally, I do not offer professional carpet cleaning services. For carpet cleaning, I recommend contacting a specialized carpet cleaning company.

I proudly serve Somerset County, Johnstown, Ligonier Valley, and Latrobe areas. If you are unsure whether your location falls within my service area, please feel free to reach out, and I'll be happy to assist you! If your location is outside of my usual service area, I may be able to assist you.

If I can't take on your cleaning, don't worry - I've got your back! I'm happy to connect you to other trusted cleaners who can help. Helping my customers is always my top priority.

I can move light furniture such as table chairs, to ensure thorough cleaning. However, I am unable to move heavy furniture such as dressers or couches. I can clean underneath furniture if it is accessible.

If you're not completely satisfied with the services I've provided, I'll take two steps to make it right. First, I'll return to your home to address any issues. Then, I'll ensure that the problem is resolved so it doesn't happen again. I stand behind the quality of my work and I'm committed to making sure you're 100% satisfied.

I want to let you know that for larger cleaning jobs, like Move In/Out, Offices, and certain Deep Cleanings, I do require a simple agreement beforehand. This helps ensure that both parties are clear on the details, including the services to be provided, pricing, and scheduling. It also protects both you and me by outlining expectations and responsibilities. I want to make sure you feel confident and comfortable with the cleaning services, and having everything in writing helps create a smooth and professional experience.

I am fully insured, providing peace of mind for my clients. My insurance covers any potential accidents or damages that may occur during the cleaning process, ensuring you are protected throughout the service. Upon request, I can provide proof of insurance to ensure you have full confidence in the protection and reliability of my services.

I take great care when cleaning your home, but I understand that accidents can occasionally happen. If there is any accidental damage or breakage, I will inform you immediately and work with you to determine the best solution, whether it's repairs, replacement, or reimbursement. To prevent mishaps, I recommend securing or storing valuables and heirlooms before your cleaning appointment. I have not had anything happen while cleaning for my clients since I'm meticulous and cautious.

Yes, I'm happy to work around pets! I understand that pets are beloved members of your family, so I always take care to ensure their comfort while I clean. If your furry friends are more comfortable in a specific area, feel free to let me know, and I'll make sure to work around them. I also recommend securing any valuables or breakable items, in case they want to explore while cleaning. If there is I'm here to ensure your home and your pets are well taken care of!
*Please note that an additional pet fee may apply if animal hair is excessive, as it requires extra cleaning time and resources.

Yes. My online payment system uses Stripe, which is one of the world's largest online payment processors. No critical credit card information is stored on my servers and all communication is encrypted with an SSL certificate.

As the owner, I am the primary person who will have access to your house keys or security codes. If any other cleaning technicians are ever needed for assistance, the keys will be signed out and access codes given on the day of cleaning.